Our representatives are always available to assist
you. Via email 24 hours a day or via Live Chat Mon
- Fri 10AM - 6PM. We can answer your questions in
a prompt and discreet fashion. All times are in
North American Eastern Standard Time (EST). Technical
Support is available via phone between the hours
of 12 Noon and 6 PM EST, Mon - Friday. Call us Toll
Free at 1-877-739-0170/
Please be patient when trying to get through to
one of our phone representatives. If you are unable
to reach us you can try back at a more convenient
time or leave us a voice mail and we will get right
back to you!
In the event that you are unable to get through
to one of our telephone lines, please find our company
email directory below. You can also take advantage
of our online "Live" help feature, see
below.
How can I get information on my order?
When was my order shipped?
How long does it take to get to me?
I think my order is lost, what do I do?
Shipping Inquiries: shipping@dreamwear.ca
I sent a money order in, did you receive it?
You received my money order, has my package shipped?
Where do I send a money order?
Off-line Order Inquiries: orders@dreamwear.ca
I received a defective item, what do I do?
I want a refund
I want to return my product for an exchange.
How long is my warranty?
Where do I return my products?
Return Inquiries (RMA):returns@dreamwear.ca
My order is out of stock and I do still want it
I made a mistake on my order, what can I do?
I accidentally ordered twice
Order Inquiries: orders@dreamwear.ca
How do I become an affiliate?
What are Affiliates?
I am having problems with my affiliate account
I haven't received my commission
Affiliate Program Inquiries: affiliates@dreamwear.ca
How do I become a reseller of dreamwear.ca's products?
How many products do I have to purchase to be a
reseller?
Do I receive any discounts as a reseller?
I'm a manufacturer or reseller and have products
of interest to you.
Reseller Inquiries: reseller@dreamwear.ca
